When all else fails? (my printer won't work!)

If you've gone through the Troubleshooting Guide and you still can't get your printer to work, then please lodge a ticket, as follows:

To save everyone's time please provide the following information with your ticket:

1. Your PSN (Product Serial Number)
2. Which make and model of printer do you have
3. The Software that the Printer is currently working with (if none, try it with a new cable/another computer and make certain the printer will perform a test print from its menu before contacting us as it may be a hardware fault)
4. How is it connected i.e. which Cable are you using? (TCP/IP Ethernet, USB, LPT or an Adapter)
5. Which Port have you selected in the Connection tab of the RIP Manager.
    

Lodge a ticket with your answers at Future Support