The Software is not working properly and/or is buggy?

Published on: 22-Aug 08:10pm

Fcl Support

Published on - 22-Aug 08:10pm

This can be caused by:

  1. Being logged in with a different User account (Windows) > Login as the right User
  2. User does not have Administrator Rights > Update User's Status and Reinstall Software 
  3. An Antivirus or Malware program blocking the software > Mark as safe
  4. An Installation or Program file that has become corrupted > Reinstall the Software
  5. Graphics Card and/or its driver issue > Troubleshoot in Device Manager
  6. Memory module issue (RAM) > Run a memory check

Make sure of the following: 

  1. The program must be installed as the Administrator, and;
  2. The same User who installed the program must be logged in to run the Software.
  3. Also, make sure the Software has been marked as safe with your antivirus and anti-malware software.
Note: If you are unsure how to do this, go to any search engine and type in: How do I set a program as safe with *insert the name of antivirus program here* and click Search.
If the problem persists: 
  1. Download the most recent build of the Software which can be found at the product's website, reinstall and activate. 
  2. Open Device Manager from Control Panel and look for an problems which are usually highlighted by a yellow icon. Right-click and select Troubleshoot and/or look up the problem on a search engine.
  3. Run a Memory (RAM) check on your computer. If you are unsure how to do this, look it up on search engine.
  4. If all else fails: Reinstall Windows and then the Software - Warning! make sure you back up everything important onto an external HDD first! 

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