Published on: 29-Nov 08:16pm
If you've gone through your cutter's FAQ and the Troubleshooting Guide and you still can't get your cutter to work, then please lodge a ticket, as follows:
To save everyone's time please provide the following information with your ticket:
If your answer to 5. is Windows Port. Have you installed the driver the cutter was supplied with i.e. from the manufacturer? not sure? Then go to the Control Panel in Windows (view small icons) and open the Devices and Printers or Printers and Faxes folder and see if the cutter is listed.
You should also see the driver or the cutter listed in Device Manager under the Ports node.
Lodge a ticket with your answers at Future Support.
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